Frequently Asked Questions

While we are contracted with many insurance providers, there are some we are out of network with. Please click here for a list of contracted insurances. If you have any questions, please contact our office at 608-257-4256.

Yes, your physician’s office can fax OR EMAIL that to us. Once that is received, we will call you to set up an appointment. We are unable to schedule appointments without a prescription on file.

Our email is

You will need your insurance cards for your first appointment.

If you do not register online, please arrive 15 minutes early to your appointment to complete necessary paperwork. Registration forms can be found here

Your out of pocket amount will depend on the type of device you are receiving and your insurance coverage. Our Billing Department will contact you prior to fabrication of your device if your out of pocket is over $100.00. If your out of pocket is under $100.00 we will send you a letter with that amount.

If we are out of network with your insurance, we do not take a discount. That means in addition to any deductible/coinsurance that may be due, the difference between the insurance allowed amount and our billed amount is patient responsibility.

Yes! If you have ANY insurance change at any point in this process, it is imperative that you contact our office immediately. This can possibly impact the timeline for delivery and coverage.

We do not bill your insurance until you have received your device. The date of service billed is the date of your definitive fitting.

Yes. Most devices are under a 90 day warranty that begins the date of delivery. This warranty does not cover changes in your physical weight, condition, negligence, alterations or physiological changes that may occur.

If your device requires repairs or adjustments, please contact our office as soon as possible for the next available appointment. Outside of the warranty period for your device, your insurance may be billed.

No. Your device was custom fabricated for your individual needs and fit. In addition, hygiene concerns prevent your device from being returned.